Guides for running a business on WhatsApp.
Practical notes on WhatsApp Business API, AI replies, and turning conversations into sales.
Can whacl check whether a product is currently in stock?
whacl can answer from the catalog and stock information you give it, but it cannot know what is on your shelf unless that information is kept current. Here's the difference between answering from your catalog and checking live inventory across WhatsApp, Instagram, and Messenger.
AI 26 articles
Can I make my WhatsApp AI assistant reply only to new customer inquiries?
Yes — whacl can answer new inquiries while leaving conversations that have been handed to your team untouched. Here’s how to combine automatic replies, human handoffs, and review mode across WhatsApp, Instagram, and Messenger.
Can a WhatsApp AI assistant tell when a customer is angry and hand over to a human?
Yes — if the assistant is set up to recognise escalation, not just keywords. Here’s how whacl can spot an unhappy customer, stop sending automated replies, and give your team the full conversation before a small problem becomes a public complaint.
Can whacl answer customers conversationally from my business context?
Yes — whacl can use your catalog, policies, and conversation history to answer naturally instead of sending a menu of pre-written replies. You choose whether replies need review first, and the same setup works across WhatsApp, Instagram, and Messenger.
How to test your WhatsApp AI assistant before it replies to real customers
The safest way to launch an AI assistant is to let it fail in a private test first. Here's how to check its answers, handoffs, model choice, and reply costs in whacl before a customer sees anything.
Can whacl combine several WhatsApp messages into one AI reply?
Yes. whacl can wait briefly when a customer sends several WhatsApp messages in a row, combine them into one request, and answer the complete question instead of replying to every bubble separately.
Can I review and edit whacl’s customer reply before it sends?
Yes. whacl can hold an AI-generated reply for your team to review, edit, and approve before it reaches the customer. You can also use auto-send for predictable questions and switch between the two modes in your shared WhatsApp, Instagram, and Messenger inbox.
Can a WhatsApp AI assistant understand photos, screenshots, or PDFs?
Customers do not always type the information your team needs. They send a photo of a product, a screenshot of an error, or a PDF invoice instead. Here is what whacl can do with those files, and where a human still needs to step in.
Can a WhatsApp AI assistant book appointments, or should it hand scheduling to a human?
An AI assistant can book straightforward appointments from WhatsApp, Instagram, and Messenger — but it should stop before a complicated calendar decision becomes a guessing game. Here's where whacl should answer, where it should ask for help, and how the handoff works.
Can a WhatsApp AI assistant handle multiple customer conversations at once?
Yes — whacl keeps each customer's messages, channel, and conversation history separate while replying to many people at the same time. Here's how it avoids mixing up context, and where human review still fits.
How do I stop my WhatsApp AI assistant from replying to personal messages when I use the same number for business and personal chats?
If your business and personal WhatsApp chats share one number, whacl cannot reliably tell which conversations are safe to answer automatically. Switch to review mode now, then move business messaging to a separate number.
Can a WhatsApp AI assistant use buttons and quick replies?
Yes — a WhatsApp AI assistant can give customers buttons, lists, and quick replies so they choose an option instead of typing every response. Here's how whacl combines guided choices with answers from your own catalog and policies, and where free-text conversation still matters.
Can a WhatsApp AI assistant recommend the right products from your catalog?
Yes — if the assistant asks only the questions that change the recommendation, then checks the answers against your actual catalog and policies. Here is how that works in whacl, from the first WhatsApp message to human handoff and reply-cost tracking.
Can I watch my WhatsApp AI assistant reply without taking over every chat?
Yes. whacl lets you follow assistant conversations in one inbox, review replies before they send, or let approved answers go out automatically while your team stays ready for the chats that need a person.
Can a WhatsApp AI assistant remember a customer's past conversations?
A returning customer should not have to explain their order, preferences, or unanswered question from the beginning. Here's what whacl can use from earlier conversations, how it identifies the customer, and where a human still needs to check the context.
How whacl knows whether a WhatsApp message is a follow-up
“Hi, is it still available?” may continue yesterday’s conversation — or start a new one about a different product. Here’s how whacl uses the conversation context behind an instant reply, and when it leaves the decision to a person.
Can a WhatsApp AI assistant understand customer voice notes?
Customers do not always type a neat question into WhatsApp. Many send a voice note instead. Here is how whacl turns that audio into an answer from your catalog and policies, and where a human should still take over.
How to pause whacl for one WhatsApp customer and take over as a human
You do not need to switch off your whole WhatsApp assistant because one conversation needs a person. Pause whacl for that customer, reply from the shared inbox with the full thread in front of you, then resume AI replies when the handoff is finished.
How to make your WhatsApp AI assistant sound like your business
A WhatsApp assistant sounds generic when it has generic information to work from. Give it your catalog, policies, and real examples of how your team answers — then review its replies before it sends them until the tone is right.
How to update the prices, product details, or policies your WhatsApp AI assistant uses
If a price changes at 10am, your whacl assistant should not keep quoting yesterday's number at 10:05. Keep its catalog, delivery terms, and business rules current so WhatsApp, Instagram, and Messenger customers get the same answer everywhere.
How to hand an AI WhatsApp conversation to a human without making the customer repeat everything
A handoff fails when the customer has already explained the order, delivery area, and problem — then gets asked to start again. In whacl, the human takes over in the same WhatsApp thread, with the AI conversation and customer details already visible.
How to stop an AI WhatsApp assistant from making up product details or policy answers
An AI assistant should not invent prices, delivery promises, or return rules in customer chats. Limit what it can answer from, review its replies before sending, and hand uncertain questions to your team with the full thread attached.
What AI replies actually cost per conversation
Per-million-token pricing tells you almost nothing about your bill. Here is how the cost of answering one customer is really built up.
Replying in your customer's actual language, dialect included
Supporting "French" is not the same as answering someone who writes in Darija using Latin letters. Where most multilingual support quietly fails.
How to choose an AI model for customer replies
Benchmarks are run on puzzles, not on your customers. Here is a way to pick a model that takes an afternoon and uses your own conversations.
5 ways an AI assistant cuts WhatsApp response time
A customer who waits four hours for a price rarely waits — they message the next supplier instead. Here's where an AI assistant actually saves the time that matters.
Sales 6 articles
Can a WhatsApp AI assistant collect the details needed for a custom quote, then pass the complete request to a human?
Yes—when the assistant has the business's catalog, quote rules, and handoff instructions. whacl can collect missing details in WhatsApp, Instagram, or Messenger, then send the conversation and its context to a human instead of leaving the team with another vague “How much?” message.
How a WhatsApp AI assistant turns a customer chat into an order summary
A customer should not have to repeat their product, quantity, delivery address, and timing after a WhatsApp conversation reaches your sales team. Here's how whacl collects the details, checks what is missing, and hands a human a clear order summary across WhatsApp, Instagram, and Messenger.
Can a WhatsApp AI assistant ask the right follow-up questions to complete a customer order?
A customer rarely sends every order detail in one message. Here's how whacl uses your catalog and policies to ask for what is missing, confirm the final order, and hand a complete thread to a human when the conversation needs one.
WhatsApp's Catalog feature isn't a chatbot, and treating it like one costs you leads
A catalog card shows a photo, a name, and a price. It can't tell a customer whether that item comes in a different size, whether you deliver to their city, or whether it's actually in stock this week. Here's where the built-in catalog stops and a real answer has to start.
When to let AI reply, and when not to
Full automation is rarely the right setting on day one. A staged rollout gets the speed benefit without the risk of a bad answer going out unread.
Turning WhatsApp leads into sales without hiring a full-time agent
You don't need a call center to stop losing leads to slow replies. A simple qualify-then-handoff flow gets most of the way there.
Channels 3 articles
Can whacl answer customers inside WhatsApp group chats?
whacl answers customers in one-to-one WhatsApp conversations, not inside WhatsApp group chats. Here is what that limitation means, how the shared inbox supports your team, and where Instagram and Messenger fit.
Can one AI assistant answer on WhatsApp, Instagram, and Messenger from the same catalog?
Yes for the assistant and its business information: you can use one catalog, one set of delivery and return policies, and one AI assistant across all three inboxes. No for channel connection: you still connect WhatsApp, Instagram, and Messenger to whacl individually, but you do not rebuild the assistant or maintain three versions of the same answers.
WhatsApp vs Instagram vs Messenger: where your customers actually message you
Most businesses end up managing all three anyway. Here's how to think about which channel gets which kind of customer — and why they end up needing one shared inbox.
Setup 3 articles
How multiple team members can answer one WhatsApp number without talking over each other
A shared WhatsApp number does not need to mean shared confusion. Here's how whacl keeps AI replies, human handoffs, and conversations across WhatsApp, Instagram, and Messenger in one organized inbox.
Can I keep using WhatsApp Business on the same number while whacl answers customers?
Yes — if your number is eligible for WhatsApp Coexistence, your team can keep using the WhatsApp Business app on the same number while whacl handles incoming questions from your catalog and policies. Your team can see the conversation and take over when a customer needs a person.
How to get WhatsApp Business API access
The regular WhatsApp Business app runs out of room fast once more than one person needs to reply. Here's what actually changes with the Cloud API, and what Meta requires to approve a business.
Compliance 1 article
Questions, answered.
Didn't find it here?
Do I need my own WhatsApp Business API access?
No — we handle the Meta Business verification and WhatsApp Cloud API setup for you, using your existing business number.
What stops the assistant inventing a price or promising something you can't deliver?
It answers from your catalogue, price list and policies rather than general knowledge, and anything it can't answer from them becomes a handoff instead of a guess.
Will this get my WhatsApp number banned?
No. Replies only go out inside WhatsApp's 24-hour customer service window, and anything outside it uses templates you've had approved by Meta.
What does the AI itself cost to run?
Usage is billed per message by the model you pick, and the dashboard shows real spend per reply and per customer rather than an estimate.
See these answers on your own number.
Everything in these guides is what whacl does automatically — connect your WhatsApp and watch it answer your first customer today.