Términos del servicio

These Terms of Service govern the use of whacl, a platform operated by HEBER HOST ("we", "us"), by a business ("you", "the business") to manage WhatsApp, Instagram, and Facebook conversations through an AI assistant and dashboard.

1. El servicio

whacl conecta tu número de WhatsApp Business (y opcionalmente Instagram y Facebook) con un asistente de IA que responde a tus clientes, además de un panel para revisar conversaciones, leads y campañas. Nosotros nos encargamos en tu nombre de la conexión con la API de Meta y de la verificación de la empresa.

2. Accounts and workspaces

Your business gets its own workspace with its own separate database, reachable at its own address. You are responsible for the accounts you create in it, for keeping login credentials confidential, and for everything done under those accounts. Tell us immediately if you believe an account has been compromised.

3. Your responsibilities

• Debes ser titular del número de teléfono y de las cuentas de empresa conectadas a whacl, o tener autorización para usarlos.
• Eres responsable de la exactitud del catálogo, los precios y las condiciones que facilitas al asistente.
• You are the data controller for your customers' conversations. You decide what the assistant says, who on your team can read them, and you answer your customers' data requests — we act on your instructions and will help you respond.
• You are responsible for complying with the privacy and consumer laws that apply to your own business and customers.

4. Acceptable use

You agree to use whacl in line with Meta's WhatsApp Business Messaging Policy, Messenger and Instagram platform policies, and commerce policies. In particular:

• No unsolicited bulk messaging. Template campaigns may only be sent to people who have contacted your business or otherwise opted in, and every campaign must honour opt-out requests.
• No uploading of purchased, scraped, or third-party contact lists.
• No unlawful, deceptive, or prohibited content, and nothing that impersonates another business or person.
• No attempt to access another business's workspace or data, or to probe, disrupt, or reverse-engineer the platform.

Breaking these rules is what gets a phone number restricted by Meta, and repeated across the platform, the whole app. We take it seriously.

5. AI-generated replies

Las respuestas se generan automáticamente a partir de la información que facilitas. Puedes revisar, corregir o asumir cualquier conversación en cualquier momento. No nos hacemos responsables del contenido de una respuesta concreta generada por la IA más allá de poner a tu disposición las herramientas de corrección y traspaso para corregirlo en adelante.

6. Data

Conversation data belongs to your business. We process it to provide the service — generating replies, storing history, and showing your dashboard — and do not sell it, share it with advertisers, or use one business's data to serve another. See our Privacy Policy for how customer data is handled on a connected account.

7. Billing

Pricing is agreed with each business individually based on message volume and channels, communicated before the service goes live. There is no long-term contract — either party may end the arrangement with notice. Meta charges its own messaging fees for WhatsApp conversations, separately from anything we bill.

8. Availability

Aspiramos a una alta disponibilidad, pero no podemos garantizar un servicio ininterrumpido, ya que whacl depende de que sigan disponibles las plataformas WhatsApp, Instagram y Facebook de Meta y la API Claude de Anthropic.

9. Suspension and termination

We may suspend a workspace without notice if it breaks Section 4, puts the platform's Meta access at risk, or goes unpaid. Either party may terminate with notice. On termination you can request an export of your conversation data, after which the workspace and its database are deleted within 30 days.

10. Intellectual property

The whacl platform, its software, and its branding remain ours. Your business content — your profile, catalog, instructions to the assistant, and conversations — remains yours. You grant us only the permission needed to host and process it in order to run the service for you.

11. Limitation of liability

The service is provided as is. To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, or lost business, and our total liability is limited to the fees you paid us in the three months before the claim. Nothing here excludes liability that cannot lawfully be excluded.

12. Governing law

These terms are governed by the laws of Morocco, and disputes fall to the competent courts of Casablanca, unless mandatory consumer or data protection law in your own country says otherwise.

13. Changes

Podemos actualizar estos términos de vez en cuando. La fecha de «Última actualización» que figura arriba refleja la revisión más reciente.

14. Contact

Las preguntas sobre estos términos pueden enviarse a través de nuestra página de contacto.