Channels
WhatsApp, Instagram and Messenger — and why they end up needing one inbox.
Can whacl answer customers inside WhatsApp group chats?
whacl answers customers in one-to-one WhatsApp conversations, not inside WhatsApp group chats. Here is what that limitation means, how the shared inbox supports your team, and where Instagram and Messenger fit.
Can one AI assistant answer on WhatsApp, Instagram, and Messenger from the same catalog?
Yes for the assistant and its business information: you can use one catalog, one set of delivery and return policies, and one AI assistant across all three inboxes. No for channel connection: you still connect WhatsApp, Instagram, and Messenger to whacl individually, but you do not rebuild the assistant or maintain three versions of the same answers.
WhatsApp vs Instagram vs Messenger: where your customers actually message you
Most businesses end up managing all three anyway. Here's how to think about which channel gets which kind of customer — and why they end up needing one shared inbox.